Support worker


Our Support Worker, Natalie Newall, provides free assistance to Aucklanders, their carers, family and others in the community affected by: Chronic Fatigue Syndrome (CFS/ME); Fibromyalgia (FM); Post Viral Fatigue Syndrome (PVS/S) including Long Covid; Postural Orthostatic Tachycardia Syndrome (POTS); Orthostatic Intolerance (OI); and related illnesses, that can include MCAS and EDS.


Support offered may include symptom management support and resources; support accessing a GP familiar with ME/CFS; advice regarding Work and Income benefits and entitlements; information and advice regarding how to access carer and household support; how to get a mobility parking permit; how to access discount taxis; and more!


Natalie can be contacted via:

Ph:  020 4077 8913 or free phone 0800 632 553


Tuesday: 10am-2pm

Wednesday & Thursday: 1pm-5pm

Friday: 1pm-4pm


Or send Natalie a message:

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Support workers provide a number of services to help improve the lives of ME/CFS sufferers and their carers. Our services are listed below:


We also provide information to healthcare professionals, media, schools, disability service agencies and many others. Please don't hesitate to get in touch if you would like information.



Our support worker may be able to advocate for you. Whether it's representing you at Work & Income or supporting you at your doctor's consultation, she may be able to advocate for you when you are too ill to advocate for yourself.


         Accessing assistance


A number of government and non-government organisations provide support services in the community. Whether you need home assistance, transport to medical appointments, counselling services, etc - our support worker can help you identify what services are available, and help you gain access to these services.




Support workers provide information not just to ME/CFS sufferers, but to medical teams, schools and family (just to name a few) to help you and the people around you better understand ME/CFS.